Kano Analysis - A Little Something Extra Can Have Big Results
This article provides an opportunity to examine a dining experience through the well-known Kano Model of customer satisfaction. The model, developed by Japanese quality expert Dr. Noriaki Kano, describes the complexities of customer needs and their relationship to customer satisfaction in an easy to understand visual format. From Kathy Parker.
Kano Analysis Definition
Definition of Kano Analysis from the iSixSigma dictionary. From iSixSigma.
Six Sigma for Sales: Truth About the Customers' Needs
A successful sales strategy is to determine what things have the greatest leverage, and focus scarce resources on them. One way to accomplish this is to close the gap between what customers value and what you provide using the Six Sigma methodology. From John Krupar and Six Sigma Academy.
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