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3P New from iSixSigma Cost of Poor Quality Reference Guide ISO 9000:2000 - An Implementation Guide E-book Lessons in Six Sigma ebook A 3D model of TQM, having People, Product and Process as the 3 axis. For Implementing TQM, all the 3 parameters should be improved. 1. People: Satisfaction of both Internal and External customer. 2. Product: Conforming to the requirements specified. 3. Process: Continuous Improvement of all the operations and activities is at the heart of TQM. Posted By: Mannu Thareja Modified By: Last Modified: Aug. 27, 2003

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